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Southern California Edison - Customer Service Representative Resume Example

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Processed all payroll requests. Generated leads for new clients through telephone and email contact. Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning. Regularly sought opportunities to up sell and add on additional services to generate and increase sales. Managed cash stock and inventory balances accurately. Compiled weekly monetary reports and records for the shop owner.

Resolved product issues and shared benefits of new technology. Interacted with customers and retail buyers to follow-up on shipping orders. Attended local, regional and national trade shows for product development training and workshops. Oversaw all Client Staff relations. Trained and motivated staff to achieve company sales goals.

Composed and maintained daily sales and performance reporting. Attended local and regional shows for product development training. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses using awareness, attention to detail and integrity. Organized weekly sales reports for the sales department to track product success.

Trained new employees every quarter. Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Achieved high sales percentage with consultative, value-focused customer service approach. Worked as a team member performing cashier duties, product assistance and cleaning. Generated sales and inventory reports in Excel.

Designed and suggested new display ideas to improve accessibility to merchandise, which increased sales. Expressed appreciation and invited customers to return to the store. Increased territory sales by surpassing monthly goals. Interacted with customers and retail buyers to follow-up on shipping statuses and orders. Assisted customers with store and product complaints. Processed and issued money orders for customers. Maintained adequate cash supply in cash drawers in multiple checkout stations.

Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Accurately logged all daily shipping and receiving orders. Assisted customers in finding out-of-stock items.

Recommended, selected and helped locate merchandise based on customer needs and desires. Regularly sought opportunities to up sell and add on additional merchandise.

Stocked and rotated inventory regularly. Performed store closing and opening duties, including counting cash drawers and checking all equipment for proper functioning. Organized the store by returning all merchandise to its proper place.

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